Success in the real estate sector greatly relies on relationships. Yes, customer relationship management sits at the heart of a real estate business when it comes to closing deals. A realty business ought to stay ahead of the curve when it comes to knowing its clients and must strive to provide personalized experience to the buyer every single time.
Forecasting trends and quick response time to a potential buyer are two cornerstones for any real estate business be it a broker, agent, construction, commercial, or residential property. That is certainly a challenging thing to do.
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Can a real estate CRM software help?
An online CRM software can greatly help in shaping up the entire customer lifecycle or to say, can uplift customer experience. Yes, it goes beyond replacing rolodexes and filing cabinets and can do a lot besides managing customer data and real estate/property details in place.
A real estate CRM software intelligently manages every petite details of a sale right from start to closure. It captures leads, referrals, repeat business, etc. without fail. Most importantly, an online CRM software is a boon when it comes to conveying the right message to the right lead/prospects or customers at the right time thus, helping hit the right chord.
Here’s how a real estate business can tackle a horde of challenges and close more deals using an online CRM software:
In today’s cutthroat real estate landscape, you just cannot afford to let go even a single lead or a day late.
Helps close more deals
Yes, a real estate CRM software can help you close more deals in short period of time. For most of the real estate businesses, more than 50% of revenue comes through word-of-mouth and referrals. An online CRM software can be of great help here, since it helps you nurture those referrals and returning customers by maintaining strong customer relationships with them. Sales reps often lack the time to nurture their leads and real estate business is no exception. This is where a good CRM solution can come to their rescue, as it can automate routine sales tasks such as scheduling, follow-up prompts, data entry, etc. thus, leaving them with more time to do what matters the most i.e., sell. Long story short, an online CRM software renders more time to a sales reps helping them to connect with their leads/prospects. Further, a real estate CRM software offers a holistic or say 360-degree view of all your customers making it easy to identify a customer’s readiness/keenness to make the purchase. Simply put, a CRM system helps streamline the sales pipeline for a real estate business. It helps you decide as how to and when to engage with a prospect or lead thus, improving the odds of successful deal closure.
Client details on the move
Share customer information on the run. Ensure that every sales personnel in the team stays up-to-date with client details. A cloud based online CRM software allows instant access to client details on the go, whether at office or in the field. A CRM software makes it relatively easier to store accurate data, which is accessible on mobile as well as desktop devices. Sales reps can enjoy quick access to client interactions/communication on the fly.
Here’s a quick glance on how CRM can drive sales for a real estate business:
Improved campaigns management
Yes, you can manage all your marketing campaigns from a single platform. Plus, both marketing and sales personnel collaborate effortlessly through an online CRM software.
Improved prospects management
Right from the very first communication that a sales rep has with a prospect until he/she closes the deal, CRM system makes prospect management much easier and seamless.
It will automate routine tasks of a sales rep by automating scheduling and follow-ups. Yes, a CRM solution will notify or alert the sales rep about the forthcoming prospect meetup.
Clear view of your sales pipeline
Most important of all, CRM offers a bird’s eye view of your sales pipeline. You can track and manage all the leads, prospects and opportunities in your sales pipeline at the click of a button thus, saving efforts and time.
For any real estate firm or broker, keeping a tab of both buyers as well as sellers and managing leads is the cornerstone to stay ahead in the competitive real estate market. A CRM solution makes it doable by clubbing and bringing together all your customer data, documents and reports on a single platform offering great visibility. This greatly helps to optimize the buying and selling process making it smooth and seamless for both the parties involved.
Long story short, a real estate CRM software helps you sell smart. Yes, your sales reps when armed with an advanced cloud based online CRM software can close more deals successfully, since the CRM makes sure that everyone stays on the same page when it comes to catching up with latest trends, customer readiness and lead/prospect’s status in the sales pipeline. Last but not the least, a real estate CRM software paves way for intelligent analytics and forecasting to help your sales reps reach and close more deals.
All your critical data like communication, sales reports, transaction information, client data, property information, etc. are just a click away when a real estate business works with a CRM software.
Despite the myth that CRM is more of a B2C friendly enterprise tool, fact is that almost every successful real estate business uses it in some way or the other. This is quite logical, because every real estate broker or agent finds himself/herself juggling between multiple clients at one given time and there is a dire need of distinguishing these clients. A good real estate CRM software is more of a database of all the clients whilst serving as a customizable and intuitive tool to automate key aspects and functions pertaining to customer relationship management.
Real estate businesses who embrace CRM solution will always be ahead of the curve when it comes to emerging as a successful realty business house.
Anwar Shaikh writes about cloud computing, business intelligence and enterprise technology solutions like ERP and online CRM software. A self-made writer and digital marketing manager, Anwar writes for Sage Software Solutions Pvt. Ltd., a leading provider of cost-effective and user-friendly cloud based accounting/ERP software to small and mid-sized businesses in India.