Choose convenience with one of the great extensions i.e. the Magento 2 Advance FAQs extension allowing you to respond to your customers’ most common issues regarding your online store. The extension proves to be helpful by building a separate Frequently Asked Questions (FAQs) website and categorizing the FAQs enabling users to find the required information easily. In addition, you may create themes while adding FAQs to them that further makes them available on the block, and organize them in an accordion layout from the options page. You can choose Magento 2 FAQ addon from the Magento marketplace. The Magento marketplace also has the Advance FAQ addon.
What is the Purpose of the Magento 2 FAQ Extension?
Users can ask questions and receive answers from the store owner using the Magento 2 addon FAQ Manager. This Magento 2 FAQ extension will assist in managing the FAQ page for customers’ questions and information about stores and items.
Customers have many questions before they buy something, and store owners aren’t always able to answer them. Don’t let them go simply because a few questions remain unanswered. This Magneto 2 FAQ plugin allows admins to add questions and answers to a specific category and display them on the front end.
Customers may have common questions about product pricing, terms and conditions, return policies, and shipping policies, among other things. In this case, the FAQ page will save them time by assisting them as quickly as possible. This plugin also allows users to search for questions by typing in a search keyword.
How do these addons work?
Magento 2 FAQ Module allows customers to ask inquiries and receive answers about products and services. The feature enables the customers to get immediate answers to their questions with the Magento 2 Product Questions Answer Extension based on knowledge.
- For the FAQ category page, there are a variety of layout alternatives.
- Created-to-order user interface
- A block with the most frequently asked questions on a generic FAQ page
- On the question detail page, there is a social media sharing link and author information.
- Create separate pages for each general FAQ category.
- Now, open the product page and add a FAQ tab.
- Use the content, tag, or keywords to search the FAQ.
- Each question has a different visual impact and icon.
How Do You Use Magento 2’s Frequently Asked Questions?
Create and maintain a FAQ
The magento 2 extensions FAQ module is a compulsory module that allows store administrators to incorporate a FAQ feature on their website so that customers can find answers to the most common and often asked topics. The admin can view this module in the admin panel after it has been installed. The first option is to Add a FAQ. Admins can see a list of all FAQs and their status and content. Admins can create new FAQs by heading to the “Add FAQ” page.
Create and manage the FAQ group as follows
The second option in the FAQ is to create a FAQ group. Admins can view FAQ groups, status, banners, and width from this page. Admins can delete or change the quality of any FAQ group they like (enable or disable). By heading to “Add FAQ,” an administrator can create a new FAQ group. The administrator will enter the group code, name, and status.
Apply for a job with an e-commerce store
The Accordion FAQ for Magento 2 store is required to be enabled by robust navigation allowing one to check framed questions along with the answers in an eye-catchy style making clear the doubts and fulfilling the client’s requests. This module adds an easy-to-use FAQ area to your store using jQuery animation.
Some of the Advantages of Magento 2 FAQ Extension
Loading Time is Reduced
Magento 1, the free version, does not enable full-page caching and cannot handle a large number of transactions in a short period.
Magento 2 has solved the problem of using a single database to store information about products, orders, and checkouts. Administrators and developers can now access information from distinct databases. This reduces the likelihood of system failure and database overload, making it easier to engage a professional Magento developer to improve your e-commerce store.
New Features and an Improved Technical Architecture
Magento 2 has a considerably superior technical architecture than Magento 1. For themes, extensions, and a variety of other purposes, the file structure has been streamlined. With Magento 1, you had to code for a theme or extension across the file structure in multiple places. With the latest version, there is now a single folder that contains all of the extension codes. This makes it incredibly simple for a user to add, remove, or modify extensions.
Capabilities for Better Testing
This emphasizes the importance of testing, which has been simplified with Magento 2. You can now quickly determine whether any new modules or features will interfere with your current system. In addition, there is currently an integrated testing framework that can execute automated tests on any online store, regardless of its size.
Browsing Catalogs Has Been Made Easier
The maximum search capability of Magento 2 has been improved. For the enterprise edition, Elasticsearch has been selected as the default search engine. Customers will be able to find products on your Magento Store more quickly and efficiently due to this. Elasticsearch’s distinctive features include instant search results with search autocomplete and accurate and relevant results after analyzing synonyms.
Advanced Promotion and Targeting
In the modern eCommerce era, the critical job is to provide your clients with a distinctive purchasing experience. This task is fulfilled by the Magento 2 Enterprise version, which targets customers with a bespoke display of content based on their previous order, customer address, and shopping cart information.
Admins with Many Roles
The limitation of a single admin user engaging with product data has been removed in Magento 2. Allowing different administrators access to product data has made it easier to keep track of the products in your online store. Moreover, this will allow numerous admins to easily monitor and engage with the entire catalog in a large e-commerce environment.
Feature of Magento 2 FAQ
1) Improve the organization of your question
Store owners can construct various FAQ pages, categories, give numbers to the FAQs, and much more to provide immediate service to their consumers.
2) Static blocks should be placed above the FAQs
The Advanced FAQ allows you to add static blocks in addition to listing great questions and answers connected to your website. The configuration admin interface allows you to choose and assign static blocks. Above the FAQs for Magento 2, you can display a lot of dynamic and engaging stuff.
3) Import Frequently Asked Questions
The MageAnts Advanced FAQ addon also allows sellers to import FAQs directly from the admin panel onto the page ,as you will be able to complete your work more quickly.
4) With the paging tool, you may create a list of frequently asked questions
The Advanced FAQ add-on includes a fantastic paging feature. This feature allows you to organize and show all of your FAQs by page number. As a result, you won’t have to cram them all onto one page.
How does Magento 2’s FAQ Work?
As an e-commerce vendor, you must be aware of the uncertainties and concerns that your customers may have. As a result, you can create a separate informative FAQs page for your customers with the MageAnts FAQ plugin for Magento 2. Here you may find extensive and explanatory solutions to all of the frequently asked questions by shoppers.
You can assign categories, numbers, and other elements. You can arrange all of the questions logically and understandably. As a result, you may contact many clients at once with the MageAnts FAQ plugin. You can answer all of their questions at once.
When it comes to bridging the information gap between items and customers, a new extension called Product Question Answers can help you convert a potential purchase into a customer by providing them with clear information about your products. Create a FAQ relevant to your product with this extension and display it on the product page.
The Top Five Magento 2 FAQ Addons on the Market
The best 5 Magento 2 FAQ extensions details are given below:
1) Magento 2 FAQ by MageAnts
The Magento 2 FAQ Extension allows store owners to create a more organized FAQ page for their products and services. Also, customers can use this module to look up frequent questions and ask and receive answers from the knowledge base and FAQ lists.
- Use static blocks above the FAQs to draw attention to crucial information.
- Upload the FAQs immediately to your website’s home page.
- Use a paging tool to make your FAQ web page more organized.
- On the FAQ page, include a question search bar.
- To improve efficiency, use Ajax-based redirection for question categories.
- Create a FAQ page and provide the URL in the top links.
2) Extension for the Accordion FAQ by Webkul
The Accordion FAQ For Magento 2 module is fantastic. This module adds a simple FAQ section to your Magento store, complete with jQuery animation. Admins can add and amend FAQs in this module. The administrator can also build a FAQ group and display it on particular pages. You have an animated FAQ area for your store on the front end.
- You can include as many FAQs as you want.
- Animated Frequently Asked Questions
- For adding FAQs, there is an editor.
- You have the option of creating a FAQ group.
- Various groups can be published on various pages.
3) Magento 2 FAQ addon by Magetop
This fantastic module allows the administrator to create, amend, and delete as many FAQs and FAQ categories as they want. The user interface is simple to use. For your business, this extension is the ideal FAQ extension. In the corporate industry, time is money, and customers have thousands of inquiries before and after buying anything. As a result, the sooner you respond, your customers will be happy, and your business will be more successful. The FAQ homepage has been designed to maximize user satisfaction by providing as much convenience as possible. A quick search box is shown immediately at the top of the Knowledge Base page, allowing visitors to key in certain characters to look up questions.
- For FAQs, use the Advanced Search feature.
- Use the filter for Category to narrow down the list of FAQs.
- The FAQ page must have a lot of information.
- Cast your vote on the FAQ page.
- SEO URL rewriting standard.
4) Magento 2 FAQ Extension by Elsner
Customers can simply find answers to frequently asked questions and rate them on a dedicated FAQ page with the Magento 2 knowledge base. You can also create a bunch of questions on the product description page using this SEO-friendly page and the Advanced FAQ module. It gives clients a complete platform to get appropriate answers without sending emails or making posts on the website. The Advance FAQ Magento 2 extension is used to provide your consumers various questions and solutions linked to your site.
- The administrator can create categories for specific types of queries.
- In the sidebar, categories will be presented.
- Admin can create FAQs for each store and assign categories to them.
- The FAQs can be formatted in HTML using the Wysiwyg editor.
5) Magento 2 FAQ extension by MConnect Media
To bring all of the essential material together, create a thriving accordion-style knowledge-based section of Frequently Asked Questions and answers. The plugin allows you to respond to consumer questions directly from the product page or FAQ page. Create any number of FAQs and organize them into different categories and tags using the backend grid. It employs an AJAX-based collapsible user-friendly interface to show and hide answers without requiring a page refresh.
- Customers can easily find answers of their questions
- FAQ and category management in the backend grid
- User-friendly, collapsible interface for displaying and hiding answers
- Ability to choose the number of questions per page
Before making a purchase, your buyer has a lot of inquiries. To acquire answers to all of their questions, they either try to contact you through accessible channels. However, you won’t respond to all inquiries right away because your clients aren’t interested in waiting for your response and will move on to something else. To avoid losing consumers, make a list of frequently asked questions about your product or service that your customers frequently ask. Displaying all of your customers’ frequently asked questions in one spot allows them to quickly get solutions to all of their inquiries. It encourages them to finish their checkout process without wasting time.
Many eCommerce store owners have discovered that the FAQ page is the second page users visit after arriving on their site.
Mr. Dhiren Parmar is a digital marketing professional at MageAnts, a Magento development company that helps clients in Magento 2 Migration, upgradation, Magento 2 Extension Development etc. Dhiren loves to read about technology and digital marketing stuff in his free time.