9 Tasks You Can Assign To Your Ecommerce Virtual Assistant
It is a challenging task to manage day-to-day activities for your eCommerce store. Many things occupy the eCommerce store owner, from managing inventories to shipping and refunds to maintaining the website and content part.
If you don’t have a full-fledged team of employees to manage your eCommerce business, you will end up working these things by yourself, ignoring crucial tasks for business development, growth, and others.
So, here is the solution. How about hiring virtual assistant services for your eCommerce store?
Virtual assistants are the virtual individuals who take care of tasks assigned to them brilliantly and accurately.
One of the advantages of hiring virtual assistants is that they are the industry experts, and they know the tasks assigned to them. They have years of experience in performing tasks, and they are well-versed with the know-how of the domain.
While taking care of your eCommerce activities, you can prioritize your time on more important things.
What are the eCommerce tasks that you can assign to your eCommerce virtual assistants?
Here, we have listed some of them.
Inventory management is one of the pivotal activities of any eCommerce store. You need to ensure that inventory is managed perfectly to take care of the orders you receive from your customers.
Your eCommerce virtual assistant will ensure that the right amount of inventory is always available to take care of the orders you receive through your store.
Downloading barcodes and labels
You don’t have to allocate your precious time to download barcodes and labels. Assigning such tasks to your virtual assistants will save your time and efforts.
Customers are always curious about where their shipments have reached. Even you, as a store owner, want to ensure that all shipments are delivered as promised. Virtual assistants will coordinate with the shipping partners and other relevant stakeholders to ensure that shipments are delivered on time.
Graphic design and photography
Brand recognition is significant, especially in the eCommerce business. Having an artistic and unique logo and images is a very vital thing.
However, you don’t have to spend time on that. Let virtual assistants take care of it.
Your logo represents your brand. You can hire an experienced logo designer as a virtual assistant who can create a perfect, unique, and highly creative logo representing your brand.
In addition to that, you will need photographers who can click high-quality, high-resolution images for your products. You can hire experienced product photographers who can take care of your product images and other image requirements. Remember, potential buyers who are shopping online will decide to buy a product based on the product photographs. You need to ensure that you have high-definition images throughout your store.
Also, graphic designers will take care of unique images and infographics for your marketing and promotional campaigns. You can also assign the virtual assistant newsletter creation to send to your potential customers and other stakeholders.
Web design and development
Having a unique eCommerce website that is responsive to almost all types of devices is crucial. A professional-looking business website that seamlessly directs the visitor throughout the store is the primary purpose here.
You can hire web designers and developers who can take care of the design and development of the website. From creating a unique and enthralling website that is SEO-friendly to maintaining the website by addressing bugs and other technical glitches, these virtual assistants will leave no stones unturned to ensure that your website runs flawlessly and offers the best customer experience to the visitors.
Apart from web design and development, virtual assistants can also take care of database management, website on-site optimization, and other tasks.
Now comes the most crucial part where eCommerce store owners struggle.
Customers have many issues related to your website, navigation, product information, shipping, refunds, payments, and others. Addressing every single query of your customers is a must thing to keep them interested in your business.
Handling such a large pool of customer queries and issues is a challenging thing. You need to allocate a large sum of money to recruit resources and buy communication channels and tools.
How about hiring virtual assistant services and outsourcing the whole customer support task to them?
From answering questions to responding to reviews to following up after-sales to addressing on-site issues, these virtual assistants will take care of everything. You will have happy customers who are delighted with your excellent and highly satisfactory customer support services.
Social media management
In today’s era of technology, social media networks play a huge role in creating a brand and improving visibility and recognition. Furthermore, you can directly communicate with your customers on social media networks. Social media monitoring and handling different social media accounts are challenging tasks.
You can outsource it to virtual assistants who will design a foolproof social media strategy for your business. From research to account creation to posting to responding to queries to creating images and content, they will take care of everything.
Content is significant, which helps to create the first impression in the minds of your customers. Also, well-optimized content helps to rank higher on search engines. It will lead to more traffic and conversions.
If you don’t have a team of content writers, you can hire virtual assistant services for content writing. From writing for your website to product descriptions to social media content to PRs and newsletters, all types of content will be taken care of by these professional virtual assistants. All you need to do is to relax and enjoy your coffee, focusing on business development.
Returns and Refunds
Another exhausting thing to handle when you run an ecommerce store is returns and refunds. It is your destiny to get return and refund requests when you are in the ecommerce business. Sometimes, it exhausts me mentally and emotionally. You can hire virtual assistants who can handle returns and refunds for you. They will take the headache from your head and manage them brilliantly.
Apart from eCommerce tasks mentioned in this post, you can also assign tasks such as product research, product sourcing, handling refunds, search engine optimization, and many others to these virtual assistants.
Keep investing your precious time in managing your business’s core vitals and hiring virtual assistant services to take care of day-to-day business activities. They are your virtual employees who are highly specialized in the eCommerce domain and leverage their expertise to accomplish tasks brilliantly. They will help you to take your business to the next level.