Author name: Maulik Shah

Mr. Maulik Shah is the founder of DeskXpand, A full-fledged ticket management system that comes with the right tools like an online ticketing system to provide a seamless and cost-efficient customer experience. Maulik is a tech enthusiast and writes about the various aspects of customer support software for small business.

How to Improve Customer Support (Small Businesses’ Guide)

Nowadays, the numbers show that small businesses are thriving, and 80% of customers choose a company with better customer service, and unsatisfactory customer service can turn away clients. The quality of your customer service will determine how well your small business grows. Every happy customer is an opportunity for business growth, and every unhappy customer […]

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